How to cancel or reschedule a reservation

You can cancel or reschedule a single event up to 11:59 PM, two days before the event, regardless of the event's time of day.

Steps

1. Sign in and open My reservations.
2. Find the booking you want to change.
3. Click Reschedule to pick a new date, or Cancel to drop the booking.
4. If cancelling, choose a reason and confirm.
5. If rescheduling, pick a new date and confirm.

You'll see a confirmation on screen and get a confirmation email.

If you paid for a single ticket, a full refund is triggered automatically. Refunds take 5 to 10 business days to appear.