Reservations & Technical Issues
Cancel or reschedule, report a user, fix app problems.
How to cancel or reschedule a reservation
Quick steps and refund info.
Cancellation deadline and late cancellations
The 48-hour rule.
No-show policy
What happens if you don't show up.
Booking multiple events
How many events you can book and when.
Report a user or safety concern
Two ways to report inappropriate behavior.
App not working / technical issues
Quick fixes and how to escalate.
After-event feedback
What we ask and why it matters.
What is Joiner Connect?
Staying in touch after dinner.
How to contact support
The fastest way to reach our team.
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