Refund policy

Single event tickets

• You can cancel a single ticket for a full refund any time before 11:59 PM, two days before the event (your local time).
• After the deadline, refunds are not issued and the same event can't be rescheduled.
• Refunds land on your original payment method in 5 to 10 business days.

Subscriptions

• Subscriptions are non-refundable.
• Cancelling stops auto-renewal; access continues until the end of the current billing period.
• No prorated refund is issued for unused time after a renewal.

EU customers (14-day right of withdrawal)

If you're in the EU, you have a 14-day right of withdrawal on your first subscription purchase, as long as the service hasn't been fully used during that period.

Emergencies and late cancellations

If you missed the cancellation deadline because of an emergency, submit a request with topic «Refund request» and include the event ID. We'll review it case-by-case.

Even if you can't get a refund, please cancel. It tells your table not to wait, helps us avoid penalties, and keeps the matching system working for everyone.