Payments & Refunds
Subscriptions, promo codes, refunds and billing.
How payment works at an event
Who pays for what, splitting the bill, tipping.
How subscriptions work
Billing cycles, access, cancellations.
What subscription plans are available?
Plan lengths and how they can change.
How to cancel a subscription
Steps to cancel and what happens next.
Promo codes
How to apply a promo code at checkout.
How to use gift cards
Redeeming a Joiner gift card.
How to use a Nudge ticket
Free single-ticket invites.
Refund policy
Deadlines, processing times, exceptions.
Pricing updates
How and when prices change.
Support team
Still need help?
Send us the details and we will reply by email within 24 hours on weekdays.