Reservations & Technical Issues
Cancel or reschedule, report a user, fix app problems.
How to cancel or reschedule a reservation
Quick steps and refund info.
Cancellation deadline and late cancellations
The 48-hour rule.
No-show policy
What happens if you don't show up.
Booking multiple events
How many events you can book and when.
Report a user or safety concern
Two ways to report inappropriate behavior.
App not working / technical issues
Quick fixes and how to escalate.
After-event feedback
What we ask and why it matters.
What is Joiner Connect?
Staying in touch after dinner.
How to contact support
The fastest way to reach our team.
Support team
Still need help?
Send us the details and we will reply by email within 24 hours on weekdays.